Return Policy

1. General provisions

Under Article 26.1 of the Law of the Russian Federation on Consumer Rights Protection, digital goods and services delivered electronically, including software, subscriptions, access to materials and other intangible products, are not subject to return or exchange after delivery to the buyer.

A refund may be considered only in exceptional cases where the digital product was not actually provided or could not be downloaded or used due to the seller’s fault.

2. Conditions for a refund

A refund may be granted if all of the following conditions are met:

• The buyer did not receive access because of a technical error on the seller’s side.
• The product materially differs from its description on evava.ru.
• The refund request is sent within seven calendar days of payment.

3. How to request a refund

Email support@evava.ru with the order number, purchase date, a description of the issue and the reason for the request. Requests are reviewed within up to ten business days.

If approved, funds are returned through the original payment method via Robokassa within up to fourteen business days. If declined, you will receive a written explanation.

4. No refund is provided when

• The product was successfully downloaded or access was provided, including through the personal account.
• The issue is caused by the buyer’s device, software or settings.
• More than seven days have passed since payment.
• An activated and used subscription is involved, unless it is proven that access did not work.

5. Dispute resolution

Refund matters are handled out of court via support@evava.ru. If no agreement is reached, disputes are considered in accordance with the laws of the Russian Federation at the seller’s location.